Cannot update to 10.6.5 using update localinstall

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Article ID: 171773

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Updated On:

Products

Messaging Gateway

Issue/Introduction

Attempting to update Messaging Gateway (SMG) to SMG 10.6.5-1 using the command line update localinstall command fails with the message that 10.6.4 is already installed.

smgcc> update localinstall http://192.168.2.1/Symantec_Messaging_Gateway_OSrestore_10.6.5-1_Linux_Int.iso

Performing a software update will reboot your appliance.
Are you sure you wish to proceed?  [N/y]: y

Fetching http://192.168.2.103/Symantec_Messaging_Gateway_OSrestore_10.6.5-1_Linux_Int.iso

  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100 1146M  100 1146M    0     0  7985k      0  0:02:26  0:02:26 --:--:-- 7750k

Mounting...
Verifying PGP signature...
   PGP public keyring file exists.
Warning: PGPsdk running in forced local mode.
Warning: PGPsdk running in FIPS mode.
/data/tmp/localupdate/mnt/sha1sums.txt:verify (1082:detached signature target file)
/data/tmp/localupdate/mnt/sha1sums.txt.asc:verify (3177:message signed by key ID 0x898830F4)
/data/tmp/localupdate/mnt/sha1sums.txt.asc:verify (3038:signing key 0x898830F4 Release Engineering (Symantec Corporation) <---->)
/data/tmp/localupdate/mnt/sha1sums.txt.asc:verify (3040:signature created 2018-04-16T01:35:22+00:00)
/data/tmp/localupdate/mnt/sha1sums.txt.asc:verify (3170:signature hash SHA-1)
/data/tmp/localupdate/mnt/sha1sums.txt.asc:verify (3035:good signature)
/data/tmp/localupdate/mnt/sha1sums.txt.asc:verify (0:verify complete)
Verifying SHA1 signatures...
Building RPM list...
Copying 619 RPMs: #####################################################
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Umounting...
Building metadata files...
Loaded plugins: fastestmirror, sym_check, sym_output, sym_proxy
Loading proxy configuration
Cleaning repos: symrepo_smg symrepo_smg_patches
0 metadata files removed
0 sqlite files removed
0 metadata files removed
Running update...
2018-05-25 16:19:28 +0000 Updating via local software update.
sms-appliance-release-10.6.4-3 is already installed.
Loaded plugins: fastestmirror, sym_check, sym_output, sym_proxy
Loading proxy configuration
Cleaning repos: symrepo_local_symc
0 metadata files removed
0 sqlite files removed
0 metadata files removed

 

Cause

This issue is currently under investigation.

Resolution

This is a known issue and is being investigated by Symantec.

At the moment, there is no workaround.

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