Error when adding older scanner versions to 10.6.x Control Center

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Article ID: 171763

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When using the "Add Scanner" wizard to add a freshly installed Messaging Gateway (SMG) scanner that is running 10.6.5 or earlier to a Control Center running 10.6.0 or later, the scanner cannot immediately update its version to match the Control Center.

Cause

On versions before 10.6.0, secure tunnel to the software update repository is not automatically started following license registration.

Resolution

A restart of the scanner host using the command line reboot command will start the secure tunnel process and allow the Add Scanner wizard to update and add the scanner host.