Unable to reinstall Symantec Management Agent on Linux server.

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Article ID: 171745

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Updated On:

Products

Management Platform (Formerly known as Notification Server) IT Management Suite Client Management Suite Server Management Suite

Issue/Introduction

Unable to reinstall Symantec Management Agent on Linux server.
 

During Symantec Management Agent installation:

rollout-ctagent.sh: line 160: aex-helper: command not found
Failed to find the Altiris Agent installation root dir.
Failed to find the target installation root dir.
ERROR: At least one input parameter for event sending is invalid: Action: 'Remote Install Finished', Client ID: ''.
ERROR: Failed to install package. Agent install failed.
Must provide either install XML in current working directory,
or run correct bootstrap file with embedded install XML,
or specify NS/URL parameter

Cause

The /opt/altiris directory is empty or removed, but the aex-nsclt-8.1-5817.x86_64 RPM is still installed.
Double check this on the Linux Server using the "rpm -qa | grep aex" command.
 

Environment

Symantec Management Platform 8.1 RU5

Resolution

Remove the aex-nsclt-8.1-5817.x86_64 RPM using rpm -e.
Try to install the Symantec Management Agent again using the 64 bit bootstrap.