Errors "bmserver crashed on signal 6", and 'panic: "__b_len > 0" is false' for Messaging Gateway

Products

• Messaging Gateway

Issue/Introduction

An alert from the Control Center indicates that there was a problem with the Messaging Gateway.

The alert:

bmserver crashed on signal 6 on [hostname]
exit code: 0x0086

Program output:
panic: "__b_len > 0" is false at ...

Storing data in ...

Cause

This is a known issue that is currently being investigated.

Resolution

However, under most circumstances the scanning services will restart automatically and the proceed normally and no further action is necessary.

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