LiveUpdate Administrator downloads are taking a long time to complete and eventually fail.

Products

• Endpoint Protection

Issue/Introduction

LiveUpdate Administrator 2.3.6 download schedules are taking a long time to complete and eventually fail.

Reviewing the LiveUpdate Debug logs you see the following error repeated over and over again:

2018-05-13 04:21:57,630 [pool-3-thread-8] ERROR rcl.HttpHelper  - Error while releasing connection after downloading

org.apache.http.ConnectionClosedException: Premature end of Content-Length delimited message body (expected: 7812686; received: 557403

    at org.apache.http.impl.io.ContentLengthInputStream.read(ContentLengthInputStream.java:178)

    at org.apache.http.impl.io.ContentLengthInputStream.read(ContentLengthInputStream.java:198)

    at org.apache.http.impl.io.ContentLengthInputStream.close(ContentLengthInputStream.java:101)

    at org.apache.http.conn.BasicManagedEntity.streamClosed(BasicManagedEntity.java:168)

    at org.apache.http.conn.EofSensorInputStream.checkClose(EofSensorInputStream.java:228)

    at org.apache.http.conn.EofSensorInputStream.close(EofSensorInputStream.java:174)

    at org.apache.http.util.EntityUtils.consume(EntityUtils.java:88)

    at com.symantec.lua.util.rcl.HttpHelper.releaseMethodConnection(Unknown Source)

    at com.symantec.lua.util.rcl.HttpHelper.downloadFile(Unknown Source)

    at com.symantec.lua.util.rcl.SegmentedDownloader.downloadFile(Unknown Source)

    at com.symantec.lua.util.rcl.DownloadAccelerator.downloadFile(Unknown Source)

    at com.symantec.lua.util.rcl.DownloadAccelerator.download(Unknown Source)

    at com.symantec.lua.handler.download.FileDownloader.call(Unknown Source)

    at com.symantec.lua.handler.download.FileDownloader.call(Unknown Source)

    at java.util.concurrent.FutureTask.run(Unknown Source)

    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

Cause

A limitation on the overall time taken to complete a download job has caused the failure.

Resolution

To resolve this issue increase the Max Process Update Timeout.

1. Stop the LUA Tomcat Service
2. Navigate to C:\Program Files {X86.EN_US}\Symantec\LiveUpdate Administrator\tomcat\webapps\lua\WEB-INF\classes\lua_static.properties
3. Open the file with Notepad
4. Find "max.process.update.timeout"
5. Increase the value from "10800000" to "36000000"
6. Start the LUA tomcat service