Control Compliance Suite Vulnerability Manager (CCSVM) scheduled updates are not working

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Article ID: 171729

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Updated On:

Products

Control Compliance Suite Vulnerability Manager

Issue/Introduction

The scheduled updates for the Control Compliance Suite Vulnerability Manager (CCSVM) Console are not working. By default it runs at midnight local time, but only the Network Scanner part gets updated.

Cause

The SyncIT scheduler is only running on the network scanner part.

Environment

CCSVM 12.4.x

Resolution

To resolve this issue, you need to rename a registry key.

IMPORTANT : Make a backup of the registry before editing it.

Go to the following key :

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\eEye\Scheduler\AutoUpdatePlugIn\AutoUpdatePlugIn.AutoUpdate]

Rename the registry key called "RetinaCS" To "Symantec_CCS-VM_Console"

After the key will look like this :

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\eEye\Scheduler\AutoUpdatePlugIn\AutoUpdatePlugIn.AutoUpdate]
@="Add a string value for each product to be update with a valid schedule value."
"Symantec_CCS-VM_Console"="8:00pm"

After that go to services in control panel and restart the following services:

  • Symantec CCS-VM Scheduler Service
  • Symantec CCS-VM Update Scheduler Service
  • Symantec CCS-VM Update Service