Content Analysis malware scanning health check fails

Products

• Content Analysis Software - CA
• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

After adding Content Analysis, the health check fails when you click Perform health check on the ProxySG or Advanced Secure Gateway (ASG).

Resolution

Perform the following steps:

• Verify that you have followed the configuration steps in "Add Content Analysis for In-Path Threat Detection" in the ProxySG First Steps WebGuide
• Make sure the ProxySG or ASG and Content Analysis appliances are on the same subnet
• Verify that the ProxySG or ASG and Content Analysis appliances have the same ICAP service ports. On Content Analysis, go to Settings > ICAP. On the ProxySG or ASG, go to Configuration > Threat Protection > Malware Scanning > Edit
• Make sure Content Analysis has a valid license