Software Portal 8.1 RU5 new portal not loading, legacy portal works fine for some users

Products

• Software Management Solution

Issue/Introduction

In the Software Portal for Software Management 8.1 RU5 or 8.1 RU6 the new portal does not load, but the legacy portal works fine.

Failed to process web request.

Exception of type 'System.Web.HttpUnhandledException' was thrown.
   [System.Web.HttpUnhandledException @ System.Web]
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean
includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean
includeStagesBeforeAsyncPoint,
Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at Altiris.NS.UI.Controls.PageCachePage.ProcessRequest(HttpContext
context)
   at Altiris.NS.UI.AltirisPage.ProcessRequest(HttpContext context)

Unable to determine directory entry from user resource '<name of user trying to access the portal>''

Cause

This is a defect.

Resolution

This issue is fixed in 8.1 RU7. A point-fix is also available for 8.1 RU5, attached to this KB. Follow these steps to apply the update.

1. Log onto the Symantec Management Platform (SMP) server with the Application Identity credentials.
2. Extract the attached archive to a folder on the SMP server that is not within the Altiris install directory.
3. Launch PFInstaller2.exe and choose to install.