SNMP Trap settings disappear after upgrading Symantec Content Analysis(CAS)

Products

• Content Analysis Software - CA
• CAS-VA
• CAS-S200
• CAS-S400
• CAS-S500

Issue/Introduction

You want to upgrade CAS from 1.3 to 2.3 by following upgrade path.

After the upgrade the settings>alerts of SNMP trap settings disappear unexpectedly.

Cause

This is a limitation of upgrading from CAS1.3 to 2.1.

Upgrading from Content Analysis 1.3.7.5 to 2.3.1.1.

Resolution

Please reconfigure correct SNMP trap setting after upgrade by folllowing steps.

1. Access CAS GUI.
2. Move to Settings tab>Alerts>then click SNMP Trap in left side menu.
3. Reconfigure for empty cell existing value then click Save Changes button.