Dialog window of Send Email smart task does not close when email is sent.
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Dialog window of Send Email smart task does not close when email is sent.

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Article ID: 171703

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Updated On:

Products

Workflow Solution ServiceDesk

Issue/Introduction

Dialog window of Send Email smart task in a process (Incident, Change, Problem) does not close when email is sent, it is simply left open.

Environment

ServiceDesk 8.1 RU5
Workflow 8.1 RU5

Cause

Product defect.

Resolution

The issue is resolved in ServiceDesk/Workflow 8.1 RU6.

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