ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Error in sync wrong username or password


Article ID: 171701


Updated On:


Endpoint Protection Mobile


When using Symantec Endpoint Protection Mobile's (SEP Mobile) AirWatch integration, you notice that the sync between SEP Mobile and AirWatch stopped working.

The error:  "wrong username or password", appears in the SEP Mobile Management Console : 


AirWatch confirmed that there has been a change in the permissions for administrators account in their 9.3 version.
A detailed knowledge article from AirWatch on this change is available here:


The AirWatch Administrator should change the SEP Mobile's API user's password, and input the new password in SEP Mobile's "Basic Integration Setup" password field.