ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Software update download error after successfully updating to Advanced Threat Protection 3.1.0
Article ID: 171700
Updated On:
Products
Advanced Threat Protection Platform
Issue/Introduction
After successfully updating to Advanced Threat Protection (ATP) 3.1.0, the error "Download of the next software update for your appliance failed" is noted and persists.
"Download of the next software update for your appliance failed"
Cause
The appliance upgrade status was not correctly applied.
Environment
Advanced Threat Protection (ATP) 3.1.0
Resolution
This error is a cosmetic issue which is resolved in version 3.2.0. If an update to ATP 3.2.0 is not possible, contact Symantec Technical Support for assistance.
Feedback
Yes
No
Powered by
