Software update download error after successfully updating to Advanced Threat Protection 3.1.0

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Article ID: 171700

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Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

After successfully updating to Advanced Threat Protection (ATP) 3.1.0, the error "Download of the next software update for your appliance failed" is noted and persists.

"Download of the next software update for your appliance failed"

Cause

The appliance upgrade status was not correctly applied.

Environment

Advanced Threat Protection (ATP) 3.1.0

Resolution

This error is a cosmetic issue which is resolved in version 3.2.0. If an update to ATP 3.2.0 is not possible, contact Symantec Technical Support for assistance.