Real-Time System Manager support for Intel AMT systems

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Article ID: 171674

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Updated On:

Products

Real-Time System Manager

Resolution

Starting with ITMS Real-Time System Manager (RTSM) 8.0, we support AMT versions 3.0 and above, with caveats.
  • If MeshCommander (found HERE) has the same issue as RTSM, the issue is specific to the hardware or firmware of the system, not with RTSM.
  • Not all Hardware/firmware iterations out on the market can be tested by Symantec. As such, there may be issues we are not aware of, or configurations that we are unable to support at the present time. These will be checked on a case-by-case basis by Symantec Support. Please contact Support for assistance.