After distributing a disk image GSS will usually attempt to perform a number of configuration tasks on the client PC. If it cannot complete these tasks the client record might be stuck in the status of "Configuring Computer."
The Symantec Automation Agent (dAgent) is not installed on the client machine.
The Domain credentials in the GSS console are incorrect or lack rights to perform the functions.
GSS RU 6 needs to be applied.
A distribute disk Image task has a checkbox at the bottom of the task labeled "Automatically perform configuration task after completing this imaging task". If checked this will cause the client to attempt to perform 2 configuration functions after the image deployment.
In order for this to work the following conditions must be met:
If you know your client does not meet these requirements you should uncheck the box in the Distribute Disk image task so the client does not attempt the automatic configuration tasks.
If your client is currently stuck in this state you should delete the offending item from the job history of the client. (It will be unable to perform additional tasks as long as the previous task appears incomplete.)
If you are not running GSS 3.2 RU 6 there may be a defect that will affect this issue. You should apply the RU 6 update before troubleshooting this issue any further.
If you are distributing a disk image to a new client the automatic configuration tasks are not expected to work. To add such a machine to a domain, or rename it, you will need to run a Modify Configuration task after the distribute disk image task. For a Modify Configuration task to work the agent software being installed on the client computer.