VIP CDK Error 5007 - Networking Error

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Article ID: 171660

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Updated On:

Products

VIP Authentication Service VIP Software Development Kit

Issue/Introduction

Error 5007 - networking error is returned with attempting communication with PUSH or the VIP cloud (such as an IA call).

5007 NETWORK_ERROR_CANNOT_CONNECT

Cause

This error is the result of the inability of the service to reach an external connection such as the VIP Cloud or PUSH connectors. 

 

Resolution

Check your proxy settings. Whitelisting all Symantec.com URLs. Any conditions that could block the request from getting to Symantec will result in this error. If on mobile, disconnect from WiFi to troubleshoot it if's a network issue.