Large increase in network and CPU activity on your Data Center Security (DCS) servers

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Article ID: 171641

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Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

In the last few days you might have noticed a very large increase in network and CPU usage of your manager.

The local tomcat management page shows a very high number for "Bytes sent ".

Example from https://localhost:8081/manager/status in the Data Center Security (DCS)

In the section "http-bio-443" look at the 2 lines below :

Max threads: 200 Current thread count: 50 Current thread busy: 0
Max processing time: 167655 ms Processing time: 830.91 s Request count: 19463 Error count: 1364 Bytes received: 33.79 MB Bytes sent: 778673.23 MB

The Bytes sent by the manager is very high.

 

 

 

In some agents you might notice that the agent.out file becomes very large.

For example in the default install path:

Directory of C:\Program Files (x86)\Symantec\Data Center Security Server\Agent\sdcsslog

30/04/2018  05:28    <DIR>          .
30/04/2018  05:28    <DIR>          ..
05/05/2018  07:22     1,347,105,051 agent.out

These agents have been set to trace logging level.

Environment

This affects all version of DCS.

Resolution

Symantec has released an agent fix that resolves the issue. There are 3 versions of the agent installer depending on the version that you are using:

  • 6.0.x 
  • 6.5.x
  • 6.7.x

See linked files below

Attachments

Remove Old Liveupdate data_v1.0.1.docx get_app
6.7.0MP3HF2.zip get_app
6.5.0MP1HF13.zip get_app
6.0.0MP1HF7.zip get_app