DLP Endpoint agent causes delays when files are opened.

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

Symantec Data Loss Prevention (DLP) Endpoint

• When the DLP Endpoint agent is enabled, some computer functions like opening files (.pdf, .xls, etc.) have long delays.
• DLP Agent on Citrix with AppSense causing performance issues

Environment

• DLP 14.X
• DLP 15.X
• Citrix Virtual Desktop Environment (VDI)
• AppSense

Cause

• Conflict between AppSense application(s) and DLP Agent.

Resolution

White list Appsense executables per How to white list or exclude an application from DLP Endpoint agents).

• AMAgent.exe
• AmAgentAssist.exe
• AMMessageAssist.exe
• AMMessage.exe
• AMAppLimits.exe
• AMOnDemand.exe
• AMProperties.exe
• AMSystemControl.exe
• AMUninstallAssist.exe
• EMAgent.exe
• EMAgentAssist.exe
• EMNotify.exe
• EMCoreService.exe
• EMExit.exe
• EMLoggedOnUser.exe
• EMSystem.exe
• EMUser.exe
• EMUserLogoff.exe
• EMPsHost.exe
• PMAgent.exe
• PMAgentAssist.exe
• CCA.exe
• WatchdogAgent.exe
• WatchdogAgent64.exe
• DataNow_Service.exe
• InsightService.exe

See https://community.ivanti.com/docs/DOC-46994 for more details about AppSense .exe Exceptions.