Rebuild or reset a scanner appliance that is separate from the control center


Article ID: 171626


Updated On:


Messaging Gateway


There may be times where a Scanner being used with the Symantec Messaging Gateway (SMG) needs to be reset, removed or rebuilt, this is the process to do so. 


​Steps to remove and re-add the Scanner back to the SMG Control Center:

  1. SSH into the scanner as "admin"

  2. Run the "set-support" command to create the support user

    1. Optionally backup Message Audit Logs from the Scanner "mallog --backup scp://[email protected]/tmp/"

  3. Login via WinSCP using the Support user and navigate to the "/tmp" folder and pull off the backup file (mallog.Mon-DD-YY-HH-MM.tar.gz) to a local folder

  4. Remove the scanner from the control center via Administration -> Configuration select the scanner and click "Delete"

  5. Run the 'delete all' command on the scanner from the command line (either virtual console or local monitor and keyboard)

  6. After the reboot, login as "admin" with password "symantec"

  7. Go through the scanner bootstrap procedure to setup the network configuration.

    1. Optionally use WinSCP to copy the Message Audit Log file back into the /tmp/ folder

    2. Optionally restore the Message Audit Log file "mallog --restore scp://[email protected]/tmp/"

  8. Add the scanner back to the control center Administration -> Configuration -> Add

  9. Reapply the license file Administration -> Licenses -> Select the scanner from the drop down