ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Jobs and Tasks that include 'If' conditions show task failures when the condition evaluates as false


Article ID: 171624


Updated On:


Management Platform (Formerly known as Notification Server)


You have created a task or job that contains multiple steps using If/Else conditions for flow control. You notice your job returns errors on running, but when drilling into the details you see that in fact the 'error' is that the 'if' test has evaluated as false. See the simplified example in the screenshot below: 


This is the current design of the product. 


ITMS 7.x - 8.1, Any job or task with an if/else condition evaluation


Engineering is working to correct this in a future version, currently targetted for 8.5. In future any evaluation whether 'true' or 'false' will be classifed as a successful step.