Network not found error when trying to deploy Ghost agents using the Remote Agent Installer

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Article ID: 171604

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Updated On:

Products

Ghost Solution Suite

Issue/Introduction

Unable to see the network from the Ghost Remote Agent Installer and an error is seen upon execution. 

When using the windows explorer the network and some of the computers are able to be seen, but from the Remote Agent Installer no networks are seen and an error pops up. 
 

rcinstall
Network not found!

Cause

The source of this issue is not yet known. 

Environment

Symantec Ghost Solution Suite 3.2 (GSS) using the Remote Agent Installer feature. 

Resolution

The Agent can be installed directly on a client by executing the dagent.msi or dagent_x64.msi from the servers's express share \\server\agents\aclient.

For more information on scripting, the deployment of the agent as a workaround see the  Installing Ghost Solution Suite Agents section of the Ghost user guide.

Symantec has acknowledged that the abovementioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers. There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. 

For information on how to contact Symantec Sales, please refer to the following Web site http://www.symantec.com/business/index.jsp

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

Attachments

NetworkCheck.exe get_app