All Gatelets stuck on Request Pending status

Products

• CASB Security Standard
• CASB Security Premium
• CASB Security Advanced
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced

Issue/Introduction

Clicking activate on a gatelet cause all the gatelets to show Request pending

Cause

• Gateway application has not been granted
• This configuration is done in CMP
• The gatelets should be configured with the initial tenant configuration

Resolution

Verify that in CMP the CASB Advanced Gateway entitlement is in the same environment as your CASB Securlet SaaS entitlement

If not, then open a technical support ticket.