Install and Deploy 101 for Messaging Gateway

Products

• Messaging Gateway

Issue/Introduction

Get help with many of the common issues, errors, or questions when installing and deploying Symantec Messaging Gateway (SMG).

Have you tried the Symantec Diagnostic Tool (SymDiag)? SymDiag helps automatically identify common issues and provides solutions. If you require further assistance, SymDiag can automate the data gathering and support case submission process.

Resolution

Contents

• Training
• Deploy
• Install and administer
• Reports
• Upgrade
• Hardware

Training

• On-demand training for Messaging Gateway - Get free access to on-demand, web-based training modules through the Symantec eLibrary. See the full course list.

Deploy

• Deployment best practices for Messaging Gateway
• Performance best practices for Messaging Gateway
• Test and verify that SMTP authentication is working using telnet
• Test and verify spam detection in Symantec anti-spam products
• System requirements for virtual deployment on VMware
• Deployment and administration best practices for virtual appliances

Install and administer

• Messaging Gateway release notes
• Error: "Cannot register the specified license file" and licensing fails
• Ports and hostnames used by Messaging Gateway
• Antispam effectiveness for Messaging Gateway
• Simple Network Management Protocol (SNMP) Object Identifiers for Messaging Gateway
• Reset admin password for Messaging Gateway
• Free up disk space on Messaging Gateway appliances

Reports

• Error: "No data is available for the report type and time range specified" when running a report

Upgrade

• Software updates best practices for Messaging Gateway
• Error: "Another app is currently holding the yum lock; waiting for it to exit..."

Hardware

• Warranty information for Symantec appliances