Cannot log in to Web Security Service portal

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

One or more of the following circumstances can prevent you from logging into your Web Security Service (WSS) portal:

• You have entered invalid contact information when setting up your WSS account and need it updated.
• You have received a link to finish the setup of your portal account and receive an error, "User not available."
• You left your first name and last name blank when setting up your portal account.
• You cannot change your password on your portal login.
• You cannot log in to the WSS portal account.
• You have not registered your WSS account.

"User not available"

Cause

Invalid information or information unintentionally left blank when setting up your new portal account can cause a failure at log in time.

 

Resolution

In order to resolve the issue you can:

• Verify you have registered your WSS account.
• Register an additional email to the Tenant on portal.threatpulse.com and have the new user update the data for the user who cannot log in.
• Contact Symantec Technical Support