Cannot log in to Web Security Service portal
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Cannot log in to Web Security Service portal


Article ID: 171572


Updated On:


Cloud Secure Web Gateway - Cloud SWG


One or more of the following circumstances can prevent you from logging into your Web Security Service (WSS) portal:

  • You have entered invalid contact information when setting up your WSS account and need it updated.
  • You have received a link to finish the setup of your portal account and receive an error, "User not available."
  • You left your first name and last name blank when setting up your portal account.
  • You cannot change your password on your portal login.
  • You cannot log in to the WSS portal account.
  • You have not registered your WSS account.

"User not available"


Invalid information or information unintentionally left blank when setting up your new portal account can cause a failure at log in time.



In order to resolve the issue you can: