Anti-Spam exclusions do not apply spoofed sender detection

Products

• Email Security.cloud

Issue/Introduction

An administrator has excluded some email addresses from AntiSpam protection but Spoofed Sender Detection (Use SPF and DMARC) is still applying to the excluded email addresses.

Environment

• Symantec.cloud Management Portal
• Email Security.cloud

Resolution

The Anti-Spam exclusions can only exclude email addresses from the following Detection Settings:

• Responsive Spam Detection
• Predictive Spam Detection
• Newsletter / Marketing Detection

You can review these settings by:

1. Login to Symantec.cloud Management Portal
2. Go to Services > Email Services > Anti-Spam > Detection Settings
3. Make sure to choose detection settings at the global level or the domain level.