Security Analytics EULA Accept button is not visible on initial setup with RAID initialization UI panic on SA-S500

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Article ID: 171562

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Updated On:

Products

Security Analytics

Issue/Introduction

When accessing the web UI for the first time in Security Analytics 7.3.2, the EULA screen is presented but the Accept button is missing, so the user cannot continue to the Initial Configuration page. There is also a UI panic message that is visible on the login page and the EULA screen, saying that the RAID arrays are still initializing.

Environment

This condition occurs with fresh installations of version 7.3.2 on the SA-S500. In versions 7.3.3 and later the problem has been fixed. This condition does not appear with virtual machines or with Dell hardware.

Resolution

  1. Log into the CLI as root.
  2. Run scm db clear_panic
  3. Refresh the browser.