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Synchronization Tool 101 for Email and Web


Article ID: 171555


Updated On:


Email Web


Learn how to properly use the Synchronization tool for Email and



About The Synchronization Tool

The Synchronization Tool extracts user information from your LDAP directory service and makes the data available to the Email and Web services, including email and web Data Protection services. The synchronized user information includes email addresses and the user groups that each user belongs to. Once you establish connections to your data sources, you can run the tool manually or on a schedule, to ensure that your cloud security services have the most current data.

The Synchronization Tool is a Java executable that operates on a range of platforms that the Sun Java Runtime Environment (JRE) supports.

Synchronization Tool Configuration and Best Practices

System Requirements

Download the Synchronization Tool

To download the Synchronization tool, select Tools > Downloads in the Management portal. If you already have JRE installed on your computer, select the version without JRE that matches your operating system. If you do not have JRE installed on your computer, select the appropriate version that includes JRE.

After you download and install the tool, a wizard guides you through the steps to establish connections and data extraction from your data sources. Each step is tested and verified.

For complete instructions on how to use the Synchronization tool, refer to "Download and license the Synchronization Tool" on page 9 on the Synchronization Tool Administrator Guide.

Install the Synchronization Tool

Schedule a Synchronization in Schemus

Synchronization Tool Administrator Guide

Check "Download Files" section of this KB article to download the guide.


AddressSyncTool_AdminGuide.pdf get_app