Unable to replicate from Child to Parent SMP due to issues with the link used to connect

book

Article ID: 171548

calendar_today

Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

The customer mentioned that the replication from the Child SMP to the Parent SMP stopped working few days ago.
The NS log showed that it is trying to reach "could not connect to the local server http://CHILD01.na.domain.net/Altiris/NS/".

 

The Child and Parent SMP should be using HTTPS links to connect and not HTTP.

Under the SMP Console>Settings>Notification Server >Hierarchy>Topology tab, it showed that the proper HTTPS link reference is right.

The NS logs on the Child SMP showed the following entry while trying to replicate up:

Unable to schedule replication to the specified server (Server: PARENT01.EA.DOMAIN.NET, Exception: Altiris.NS.Exceptions.AeXException: The local credential username serv_NA-CMS could not connect to the local server http://CHILD01.na.domain.net/Altiris/NS/
at Altiris.NS.Replication.ReplicationJobHelper.CreateReplicationJob(String jobId, String name, Guid serverGuid, String serverName, String serverUrl, WebServiceCredential destinationCredentials, WebServiceCredential sourceCredentials, ReplicationRuleCollection rules, ReplicationMode mode, ReplicationPriority priority, Boolean hierarchy)
at Altiris.NS.Replication.Hierarchy.HierarchyRuleManager.CreateReplicationJob(String jobId, String name, HierarchyNodeItem node, ReplicationRuleCollection rules, ReplicationMode mode, ReplicationPriority priority)
at Altiris.NS.Replication.Hierarchy.HierarchyRuleManager.ResolveRules(IItem item, HierarchyRuleScope scope, ReplicationMode mode, ReplicationPriority priority, HierarchyRuleCollection rules, HierarchyNodeItem node, Boolean isEvent, Guid hierarchyJobId)).
-----------------------------------------------------------------------------------------------------
Date: 4/17/2018 1:15:01 PM, Tick Count: 1035826687 (11.23:43:46.6870000), Size: 1.31 KB
Process: AeXSvc (1336), Thread ID: 79, Module: Altiris.NS.Replication.Hierarchy.dll
Priority: 1, Source: HierarchyRuleManager.ResolveRules

 

Cause

Unknown.

Environment

ITMS 8.1 RU6

Resolution

  1. Run the following queries against the affected child SMP:
    --Check if there is the proper reference under ForwardServer table for this child SMP:
    select * from ForwardServer

    --If it shows the url as HTTP, run the following to update it:
    update ForwardServer
    set Web = 'https://CHILD01.na.domain.net/Altiris/NS/'
    where Web = 'http://CHILD01.na.domain.net/Altiris/NS/'


    update ForwardServer
    set AgentWeb = 'https://CHILD01.na.domain.net/Altiris/'
    where AgentWeb = 'http://CHILD01.na.domain.net/Altiris/'


     
  2. Check the Parent SMP database and see if there is a http reference in the following hierarchy table:

    select i.name, cast (i.state as xml), i2.name, i3.name, hn.*
    from hierarchynode hn
    join item i on i.guid = hn.itemguid
    join vitem i2 on i2.guid = hn.parentguid
    join vitem i3 on i3.guid = hn.childguid

     
  3. It is probably an entry in the state column in the item table. Adjust the reference that with this query:

update item
set state = replace (cast (state as nvarchar (max)), 'http://CHILD01.na.domain.net/Altiris/','https://ACHILD01.na.domain.net/Altiris/')
where guid = 'F241DB2F-F30D-4C19-AC4E-A15DA7B5347A'