Custom exception page appears blank ProxySG or Advanced Secure Gateway

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

When you view the HTML output in the Management Console on ProxySG or Advanced Secure Gateway (ASG) viewer, you are only able to see the name of the exception page you created.

For example, you created an exception page named user-defined_aexcep. The page appears as follows:

Cause

The name of the custom exception page is preceded with "user-defined".

Resolution

It is not necessary to precede the name with "user-defined." Recreate the exception page with a correct name.

1. Delete the exception and recreate it. See Cannot delete ProxySG custom exception page
2. Create a new custom exception page without "user-defined" in the name. See Solution: Create Custom Exception Pages