Cannot delete ProxySG or Advanced Secure Gateway custom exception page

Products

• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS

Issue/Introduction

You are unable to delete a custom exception page on Symantec ProxySG or Symantec Advanced Secure Gateway (ASG).

Resolution

Custom exception pages that are referenced by policy cannot be deleted. In order to delete your custom exception page, you must first delete the policy that references the custom exception. After you have deleted the policy, you can delete the custom exception.

1. Log in to the Management Console.
2. Select Configuration > Policy > Visual Policy Manager > Launch.
3. In the VPM, right-click the tab of the policy layer you wish to delete.
4. Click Delete Layer or Rule.
5. Click Yes to confirm the deletion.
6. Close the VPM. 

After the above instructions are complete, you can delete the custom exception.

1. Log in to your CLI console using a remote log-in utility.
2. Enter the following CLI commands:
   SG# config
   SG# exceptions
   SG# edit name_exception
   SG# delete name_exception
   ok