ATP 3.0.5 fails to gather EMail Security.cloud events

book

Article ID: 171523

calendar_today

Updated On:

Products

Advanced Threat Protection Platform

Issue/Introduction

When running Advanced Threat Protection 3.0.5, you may experience blocks of time where Email Security.cloud events are missing.

Cause

There was an issue with the underlying processes in the ATP software that were causing the ATP to stop gathering new events.

Resolution

This issue has been resolved in ATP 3.1, please upgrade at your earliest convenience.