Forgot the virtual Management Center CLI password

Products

• Management Center

Issue/Introduction

Unable to SSH to Management Center because the password is forgotten

Environment

Running Management Center application on a Linux virtual machine

Cause

Unable to run CLI commands on Management Center because the password has been forgotten

Resolution

Since Management Center runs on Linux COE, we do not have any access to the shell and therefore cannot reset the CLI password.  Furthermore, Symantec is a security company and we avoid all backdoor super admin passwords - it would go against our security policies. 

You will need to reinstall Management Center, using the OVF files.  First create a backup of Management Center from the Web UI and export the file.  Verify that the backup was successfully exported.  Then reinstall Management Center OVF files.  Lastly, restore the backup configuration.