Unable to SSH to Management Center because the password is forgotten
Unable to run CLI commands on Management Center because the password has been forgotten
Running Management Center application on a Linux virtual machine
Since Management Center runs on Linux COE, we do not have any access to the shell and therefore cannot reset the CLI password. Furthermore, Symantec is a security company and we avoid all backdoor super admin passwords - it would go against our security policies.
You will need to reinstall Management Center, using the OVF files. First create a backup of Management Center from the Web UI and export the file. Verify that the backup was successfully exported. Then reinstall Management Center OVF files. Lastly, restore the backup configuration.