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I cannot remove the Auth Connector from Windows Server 8 Pro

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Article ID: 171515

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Updated On:

Products

Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

If you are attempting to uninstall the Symantec Web Security Service Auth Connector and you receiving errors

Environment

Windows Server 8 Pro

Cause

The error is likely the result of the DHCP Client Service locking the Auth Connector file (BCCA.EXE).

Resolution

Go into services and stop the DHCP client service. This allows you to finish uninstalling the service.

For additional debugging information, see https://support.symantec.com/en_US/article.TECH242720.html.