Disable outbound spam scanning for a policy group in Messaging Gateway

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Article ID: 171509

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Updated On:

Products

Messaging Gateway

Issue/Introduction

  • Users in a policy group are getting caught in spam rules
  • Message is not spam, but may be sent to a large number of recipients
  • Writing new rules or submitting for custom spam rules are not possible due to time constraints

 

Environment

Messaging Gateway

Resolution

The best solution is to submit the mail as a false positive using the instructions here: https://www.symantec.com/docs/HOWTO77719

If there are time constraints, a temporary measure to make sure mail is able to be sent exists.

  1. In the Control Center, click on the Administration tab.
  2. Go to Users -> Policy Groups in the left column.
  3. Check the group you wish to edit, then click the Edit button above.
  4. Click the Spam tab in the Policy Group settings.
  5. Remove the checkmark from "Enable outbound spam and unwanted email scanning for this policy group".
  6. Click the Save button at the bottom.

This process may take some time to make its way through the scanners.