Possible status for locations in Portal (Connected / Disconnected / Unknown)

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

There are three states a location can have in Portal: Connected, Disconnected and Unknown.

Resolution

• Connected: We are currently receiving traffic from the location.
• Disconnected: We are not receiving traffic from the location.
• Unknown: This is the first status a location receives. Portal will show the location of this status until the Cloud Web Security Service receives traffic from that location for the first time. After that, the location should always be shown as Connected or Disconnected.