ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
Software Upload not able to upload a shortcut file
Article ID: 171468
Updated On:
Products
Software Management Solution
Issue/Introduction
When trying to upload a shortcut file, into the ITMS console, the file is not upload.
Instead the shortcut file being uploaded, the referenced file is being uploaded.
- In this example we will try to upload a Google Chrome's shortcut
- First of all, we need to create the shortcut
- Shortcut created:
- After we have created the shortcut, now we will try to upload it.
- When the upload finishes we will see that what was uploaded was not the shortcut file, but the refereed file:
No error message.
Environment
ITMS 8.1 RU5
Resolution
This is a known issue using HTML controls in Windows. Windows passes the real file instead of the link file. When using Java, it has its own file selection control that didn't implement Windows.
WORKAROUND
- There is a workaround that the end user can use to bypass that issue.
- You will need to select the needed file, and compress that as a .zip file.
- After that, try to upload that .zip file into the console.
- Remember to click YES, so the file will be decompressed
- You will see that the .zip file will be decompressed and only the actual file will be shown in the upload section.
Attachments
Feedback
Yes
No
Powered by
