Error: permission denied Data Loss Prevention upgrade fails

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Article ID: 171447

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

Data Loss Prevention (DLP) Upgrade from 14.6 to 15.0 fails with error message "Permission denied" in the install logs.

[ERROR] com.install4j.runtime.beans.actions.InstallFilesAction [ID 6]: java.io.IOException: Permission denied

java.io.IOException: Permission denied

        at java.io.UnixFileSystem.createFileExclusively(Native Method)

        at java.io.File.createTempFile(File.java:2024)

        at java.io.File.createTempFile(File.java:2070)

Cause

Read only permission were set for /TMP on RedHat Linux and not read/write permissions.

Environment

Upgrade 14.6.0 MP1 > 15.0.0

Linux

Resolution

Made changes to the protect user by running the following command: setfacl -m u:protect:rwx /tmp/