When troubleshooting a specific issue with Web Security Service Agent (WSSA), the Technical Support team may request data such as network, service, diagnostic and trace information. The SymDiag utility will collect all the data required by the support team to investigate the situation. It is extremely easy to use and it doesn't require an installation process.
Obtain the latest version of the SymDiag tool from the link below or from the WSS Agent itself (see Steps below).
Step-by-Step guide to gather the data: