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Set a user as the primary contact of the Threatpulse portal


Article ID: 171417


Updated On:


Cloud Secure Web Gateway - Cloud SWG


The Primary contact privilege allows the user to do the initial setup of the account and receive event notifications via email. This attribute is assigned to the first Administrator user of the account by default.

In some cases, this user might not be the responsible for managing the product. In others, it might be necessary to assign the attribute to different Administrator. Therefore, being able to change the Primary contact of the Portal (Threatpulse) account is useful when it comes to configure the product for the first time or receive notifications of maintenance, releases, and expiry.


To make these changes, access to your Portal account:

  1. On the drop-down menu, select Service.
  2. Click on Account Maintenance.
  3. Pick the Users section.



  1. On the Username/Email section. Choose the user, click on Actions and select Set as Primary.



Now the new Primary contact will be shown in bold text.