Error: "Query could not be executed . . ." is seen with known-good queries

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Article ID: 171412

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

You execute a known-good query in ATP Search and receive the message:  "Query could not be executed, please revise your search and/or check your
network connection."

Query could not be executed, please revise your search and/or check your network connection

Cause

Some non-query related issues can cause this error message to be displayed, including:

  • The search engine is unavailable, possibly due to network interruptions.
  • Compile or coding issues e.g., unexpected JavaScript error.
  • Using an outdated browser.

Resolution

Do the following:

  • Verify that your network connection is working properly.
  • Make sure your browser meets the requirements for ATP. You should be running a recent version of Firefox or Chrome (some ATP search features are not supported by Internet Explorer).
  • Make sure that your browser has JavaScript enabled and is up to date.
  • Wait a minute or two and then try your query again.