Unable to delete the duplicate or conflicting Symantec Management Agent communication profiles.

Products

• IT Management Suite

Issue/Introduction

How to delete the duplicate or conflicting Symantec Management Agent communication profiles?

The following message is seen in the logs?

Existing profile 'name of SMP Server' contains the same FQDN and web application path. Existence of non-unique profiles can lead to connection problems if some outdated profile will be used by NS Agent.

Environment

ITMS 8.x

Cause

During a disaster recovery process or offbox upgrade, another "built-in" Symantec Management Agent profile can be created.

Resolution

1. Verify the attributes of each or both Symantec Management Agent profiles. Check for the NoDelete attribute in the Properties of the Symantec Management Agent Communication profiles.

2. Also make sure no conflicting Site Server Communication profile exists with the same FQDN as the Symantec Management Platform Server.

NOTE: The KB articles under Additional Information below will help.

Additional Information

184468 Duplicate Task Server communication profiles show Existing profile '' contains the same FQDN and web application path"

388361 Values for Item Attributes defined