ATP console is not available after upgrade

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Article ID: 171406

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Updated On:

Products

Endpoint Detection and Response Advanced Threat Protection Platform

Issue/Introduction

ATP web console UI is not available after upgrade from ATP version 3.0.5 to version 3.1.0.

Cause

The elastcsearch fails to initialize database shards before reaching a set timeout.

Environment

ATP8840 model appliance upgraded from ATP Platform version 3.0.5 to one of the following: ATP Platform 3.1.0, ATP Platform 3.2.0, SEDR 4.0.0.

 

Resolution

To prevent this issue, upgrade to Symantec Endpoint Detection and Response (SEDR) 4.1.0.

If you encounter this issue, contact Symantec Technical Support for assistance with restoring the UI.