Azure server login failure using Remote Desktop Protocol with Unified Agent

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Article ID: 171398

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Updated On:

Products

Web Security Service - WSS

Issue/Introduction

The customer is trying to connect to an Azure Server using Remote Desktop Protocol (RDP).  User has Unified Agent (UA) installed and is unable to log in. 

Cause

RDP traffic goes through TCP port 3389.  The cloud proxy is only able to handle web traffic (HTTPS or HTTP).  Thus, it would not allow the client to connect to the Azure servers.

Environment

Web Security Services

Resolution

If the endpoint machine is trying to access to a service hosted locally (private IP), UA will automatically bypass it. However, if the service is public, all Azure´s IPs will have to be bypassed.