Error: If/else condition called for non-completed task. Managed Software Delivery Policy

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Article ID: 171395

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Updated On:

Products

Software Management Solution

Issue/Introduction

For some reason a software application delivered via a Managed Software Delivery policy fails to install with error.

source='CDeliveryPolicy::CheckIfElseTaskIsValid()' module='smfagent.dll' process='AeXNSAgent.exe' pid='2492' thread='7328' tickCount='5794250' >
  <![CDATA[If/else condition called for non-completed task: 3b60953e-8cf9-4cfb-a4cc-28df7aa69820]]>
</event>

Cause

Known Issue.

Environment

Software Management Solution 8.1 RU5 (Release Update)

Resolution

Workaround: Deploy the software using a separate Managed Software Delivery Policy without the applicability rule.

This issue is reported to Symantec Development Team and a fix will be available in a future release of the product.

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