Apache httpd.exe crashes with 0xc0000005 exception

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Article ID: 171382

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After you assign an agent package to a group in the Symantec Endpoint Protection Manager (SEPM), the Apache service, httpd.exe, starts to crash with a 0xc0000005 access violation fault from the SECARS module.

Errors similar to the following will be seen in the Windows Event Viewer, the time stamps will differ:

"Faulting application httpd.exe, version 2.4.16.302, time stamp 0x58ef8de0, 
faulting module secars.dll, version 
14.0.2415.200, time stamp 0x59254fc0, exception code 0xc0000005, fault 
offset 0x000106a2, process id 0x4fc, application 
start time 0x01d301855af837ff."

Environment

Windows 2008 SP2

Resolution

This issue is fixed in Symantec Endpoint Protection 14 RU1 MP2  For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.