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Disabling the ServiceNow securlet

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Article ID: 171367

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Updated On:

Products

CASB Audit CASB Gateway Advanced

Issue/Introduction

The customer wants to temporarily disable the ServiceNow Securlet

Resolution

You may wish to temporarily disable the ServiceNow securlet. Follow these steps to disable the
securlet:

  1.  Login to Elastica CloudSOC using your administrative credentials.
  2.  Go to the Elastica App Store by clicking Store in the left side navigation bar.
  3.  Scroll down to Securlets section, locate the ServiceNow Securlet and click Remove .
  4.  CloudSOC prompts you to confirm by entering your primary domain (as shown on the Settings > General tab) Enter the domain information and click Remove . CloudSOC displays a message that the ServiceNow Securlet has been successfully disabled.

Please note (it is important to wait at least 30 minutes between each activating or deactivating action.