Task "Modified by" and "Started by" fields show the application identity rather than the logged in user

Products

• IT Management Suite
• Task Server

Issue/Introduction

Why is the Task "Modified by" and "Started by" fields showing the application identity (AppID) rather than the logged in user?

When running a task but the task "started by" it has the service account in the field instead of the user account when logged in with the user/admin account.

Environment

ITMS 8.x

Cause

The IIS TaskManagement virtual application had anonymous access enabled

Resolution

Disable anonymous access on the Taskmanagement virtual application in IIS:

1. Open IIS Manager
2. Go to Default Web Site>Task Management
3. Double-click on "Authentication" in the middle frame under the Features View
4. Make sure the Status is set to "Disabled" under the Anonymous Authentication feature.