Task modified by and started by fields show the application identity rather than the logged in user.

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Article ID: 171361

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Updated On:

Products

IT Management Suite Task Server

Issue/Introduction

Task "Modified by" and "Started by" fields show the application identity rather than the logged in user.

The customer is running a task but the task "started by" has the service account in the field instead of the user account. The customer is logged in with his account.

Cause

The IIS TaskManagement virtual application had anonymous access enabled

Environment

ITMS 7.6-8.x

Resolution

Disable anonymous access on the Taskmanagement virtual application in IIS:

  1. Open IIS Manager
  2. Go to Default Web Site>Task Management
  3. Double-click on "Authentication" in the middle frame under the Features View
  4. Make sure the Status is set to "Disabled" under the Anonymous Authentication feature.
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