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Task modified by and started by fields show the application identity rather than the logged in user.

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Article ID: 171361

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Updated On:

Products

IT Management Suite Task Server

Issue/Introduction

Task "Modified by" and "Started by" fields show the application identity rather than the logged in user.

The customer is running a task but the task "started by" has the service account in the field instead of the user account. The customer is logged in with his account.

Environment

ITMS 7.6-8.x

Cause

The IIS TaskManagement virtual application had anonymous access enabled

Resolution

Disable anonymous access on the Taskmanagement virtual application in IIS:

  1. Open IIS Manager
  2. Go to Default Web Site>Task Management
  3. Double-click on "Authentication" in the middle frame under the Features View
  4. Make sure the Status is set to "Disabled" under the Anonymous Authentication feature.
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