The customer was activating the Box securlet but recieved and error "disabled" by administrator.
Disabled by administrator.
Enabling Elastica Securlet in Box Business Settings is required to activate CloudSOC Securlet activation for Box.
To enable use of the Elastica Securlet for Box, please login to Box as a Box admin and follow these steps:
At this point, repeat the Box Securlet activation process in CloudSOC as defined in the Elastica TechNote and confirm you have successfully activated the Securlet in CloudSOC If you do not see this "Individual Application Controls" view using your account to follow the process above, you may not have appropriate access as Box has several levels of administration accounts