Activating Box securlet caused error "Disabled by Administrator"

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Article ID: 171348

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Updated On:

Products

CASB Security Standard CASB Security Premium CASB Security Advanced CASB Audit CASB Gateway CASB Gateway Advanced Data Loss Prevention Cloud Package

Issue/Introduction

The customer was activating the Box securlet but recieved and error "disabled" by administrator.

Disabled by administrator.

Resolution

Enabling Elastica Securlet in Box Business Settings is required to activate CloudSOC Securlet activation for Box.

To enable use of the Elastica Securlet for Box, please login to Box as a Box admin and follow these steps:

  1.  Navigate to the Box Admin Console
  2.  Select the cog wheel on the upper right of your Admin Console view
  3.  Select Business Settings from the drop-down
  4.  Select Apps in the menu bar
  5.  Enter "elastica" in the Individual Application Controls search bar and click the magnifying glass to display the Elastica Securlet entry
  6.  Select the "Available" radio button (Note: Most likely the “Disabled” radio button was enabled) 

At this point, repeat the Box Securlet activation process in CloudSOC as defined in the Elastica TechNote and confirm you have successfully activated the Securlet in CloudSOC If you do not see this "Individual Application Controls" view using your account to follow the process above, you may not have appropriate access as Box has several levels of administration accounts