The customer was activating the Box Securlet but received and error "disabled" by administrator.
Disabled by administrator.
As stated in Box Securlet prerequisites, Enabling Cloudsoc Securlet in Box Business Settings is required to activate CloudSOC Securlet activation for Box.
To enable use of the Cloudsoc Securlet for Box, please login to Box as a Box admin and follow these steps:
At this point, repeat the Box Securlet activation process in CloudSOC as defined in the Cloudsoc TechNote and confirm you have successfully activated the Securlet in CloudSOC If you do not see this "Individual Application Controls" view using your account to follow the process above, you may not have appropriate access as Box has several levels of administration accounts.