Installation of Endpoint Protection 12.1.6.9 fails after EFAInst.exe crashes

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Article ID: 171344

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When attempting to upgrade or install Endpoint Protection (SEP) 12.1.6.9 (RU6 MP9) on Server 2003, the installation fails.  Event Viewer logs show that EFAInst.exe crashed during the installation.

EventViewer
3/16/2018 4:29:22 PM    Application    Error    Application Error    Server2003        1000    Faulting application EFAInst.exe, version 6.3.0.15, faulting module EFAInst.exe, version 6.3.0.15, fault address 0x000088c2.

SEP_INST.log
MSI (s) (5C:C4) [16:26:06:691]: Doing action: RunSymEFAQuery
Action 16:26:06: RunSymEFAQuery.
Action start 16:26:06: RunSymEFAQuery.
MSI (s) (5C:CC) [16:26:12:456]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSID26.tmp, Entrypoint: RunSymEFAQuery
RunSymEFAQuery: cmdline: "C:\Temp\SEP12.1.7369.6900-MSI\Program Files\Symantec\Name\Version\Bin\EFAInst.exe" "Symantec Endpoint Protection 12.1.7369.6900" /query
Action ended 16:26:14: CreateInstallCacheTemp. Return value 0.
RunSymEFAQuery: exitCode converted from HRESULT: 29
RunSymEFAQuery: The SymEFA installer query had an unexpected exit code. The current installation will fail and rollback!
Action ended 16:29:25: RunSymEFAQuery. Return value 3.

 

Cause

Pentium III and equivalent CPUs lack the necessary SSE2 instruction set to run EFAInst.exe version 6.3.0.15.
 

Environment

Server 2003 SP2

Resolution

Systems running Pentium III or equivalent CPUs will not be able to upgrade to SEP 12.1 RU6 MP9 or later. Please see the System Requirements documentation for details.