You are currently experiencing a network-related outage, and need to gather information to provide to Symantec.
Note: If you need to submit this information after the outage has ended, see Gathering data AFTER a network-related outage for IPsec.
During a network-related outage, Symantec requests the following information, which provides helpful insight, diagnostics, and other essential data.
Note: Not all outages and network-related issues are Symantec related. By analyzing the requested information, Symantec can help determine the reason for the outage. In some cases, additional information may be necessary.