Deleting the DKIM Keys in Email Security.Cloud

Products

• Email Security.cloud

Issue/Introduction

This document describes the deletion of DKIM keys in Email Security.cloud.

Environment

Email Security.cloud

Cause

Instructions on deleting the DKIM keys in Email Security.cloud.

Resolution

Navigate to Platform > Outbound DKIM Signing Settings.

You can see that it is not possible to delete all DKIM keys even when DKIM is disabled for the domain. This behavior is by design in ESS.

The issue is that the system validates that an active selector cannot be deleted. When only one selector exists, it is automatically marked as active, since the selector choice is implemented as a radio button (meaning one selector must always be active).